Customer Care

Whatever your concern, whatever your skin type, it is our goal at Kate Somerville Skincare to offer you the tools and tips necessary for a healthy complexion. We care about your skin and Kate's dedicated Skin Health Experts are committed to finding solutions to address your skin health concerns. Our Skin Health Experts are available to assist with...
    • Skincare evaluations and personalized recommendations
    • Detailed product information
    • Delivery questions
    • Exchange and return queries
    • Placing orders

To speak with a Skin Health Expert by phone, please call 800-984-KATE (5283).

    • Monday - Friday 9 AM to 5 PM PST
    • Saturday and Sunday, Closed
Customer Service offices will be closed on the following holidays:
 
    • Friday, January 1st, 2016 - New Year's Day
    • Monday, January 18th, 2016 - Martin Luther King Day
    • Monday, February 15th, 2016 - President's Day
    • Monday, May 30, 2016 - Memorial Day
    • Monday, July 4th, 2016 - Independence Day
    • Monday, September 5th, 2016 - Labor Day
    • Wednesday, November 23rd, 2016 - Thanksgiving Eve (Open: 9 AM to 1 PM)
    • Thursday, November 24th, 2016 - Thanksgiving Day
    • Friday, November 25th, 2016 - Thanksgiving Day (Post)
    • Friday, December 23rd, 2016 - Christmas Eve (Open: 9 AM to 1 PM)
    • Monday, December 26th, 2016 - Christmas Day 
    • Friday, December 30th, 2016 - New Year's Eve (Open: 9 AM to 1 PM)
    • Monday, January 2nd, 2017 - New Year's Day 

You can also get instant answers to common questions on the topics below: