Shipping & Returns
Kate Delivered to You!
We currently ship to addresses within the United States (including Alaska, Hawaii and U.S. Territories), Canada and the United Kingdom.
Shipments to International Addresses
At this time, orders can only be shipped to addresses within the United States (including Alaska, Hawaii and U.S. Territories), Canada and the United Kingdom.
Orders shipped outside the United States may be subject to customs inspection and/or customs fees and duties. Kate Somerville Skincare is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded.
Please allow up to 48 hours for your order to be processed.
In most instances, if your order is placed before 11am PT on a weekday, we'll ship it out that same day. If your order is placed after 11am PT on a weekday or if your order is placed on a weekend or holiday, we'll ship it out the next possible business day.
In rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to a full business day.
Standard Shipping Costs
Shipments to addresses within the United States (including Alaska, Hawaii and U.S. Territories):
- Orders under $50: $7.95 Flat Rate Ground Shipping
- Orders of $50 or more: Free Ground Shipping
Shipments to addresses within Canada and the United Kingdom:
- Orders of any value: $25.00 Flat Rate International Shipping
- Canadian Customers: The recipient is responsible for all Import Fees (e.g. customs fees, taxes, and brokerage charges). Refused packages will not be refunded.
- UK Customers: Kate Somerville charges Import Fees (e.g. customs fees, taxes, and brokerage charges) during checkout. The assessed VAT (value added tax) is listed a “Tax”. No additional fees should be required upon delivery. Refused packages will not be refunded.
Shipping Fees are non-refundable.
For faster delivery, we are happy to expedite your order for an additional charge.
- To receive your order within three business days, add $12.00
- To receive your order within two business days, add $18.00
Expedited Shipping methods are not available for shipments to Canada or the United Kingdom.
Expedited Shipping Fees are non-refundable.
We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you can return your product for a full refund.
Returns must be made within 45 days of purchase.
All product returns must have been purchased through the KateSomerville.com website. If you have purchased Kate Somerville products through another retail location, please contact that specific retailer for their return instructions.
Please mail all return items to: Kate Somerville Skin Care, LLC Attention: RETURNS 5300 Ontario Mills Pkwy #400 Ontario, CA 91764
Please include your original packing slip or include a note with your name, address, and telephone number. In addition, please note the reason for your return on the original packing slip or your enclosed note.
Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges. Please allow up to seven business days from the receipt of your returned package for your merchandise return credit to be processed.