CONTACT



For questions and information about your order, product information, store locations, and general feedback, contact our Skin Health Experts at 1-800-984-KATE or fill out the form below.

 
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To order SOLD OUT items, please contact Customer Service 1-800-984-KATE to get on the waitlist!

ORDERING INFORMATION
Order by phone 1.800.984.KATE (we encourage new clients to call us for their first order)
Monday-Friday 9:00am – 5:30 pm PST

Order Online 24 hours/7 days at www.katesomerville.com


  • Online orders ship within 24-72 hours / Orders placed Fri. - Sun. ship within 24-72 hours.
  • Please call for expedited shipping options.
  • Please call for International ordering information.
  • Orders can only be shipped to the United States and Canada. We regret it cannot be shipped to APO/FPO.
  • Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. Kate Somerville Skin Care is not responsible for these actions or any reimbursement of customs fees or taxes.
  • Not able to ship to a P.O. Box address.

LOYALTY PROGRAMS
FREE Ground Shipping with every $200 purchase


 

  • Shipping fees are non refundable.
  • All product returns must have been purchased through the Kate Somerville website. Returns will not be accepted on products purchased through other retail locations.
  • Products purchased through the Kate Somerville website cannot be returned to the Kate Somerville Clinic or any other retail locations for a refund.
  • Products purchased by mail order cannot be returned to the Kate Somerville Clinic or any other retail locations for a refund.
  • Mail order returns must be shipped to the return address listed above.
  • Prices subject to change without notice.
  • Ingredients subject to change.
  • Kate Somerville does not rent, sell, or trade your personally identifiable information.
  • Kate Somerville products are never tested on animals.

SATISFACTION GUARANTEE POLICY
Kate Somerville is committed to providing you with high quality products. If for any reason one of our products fails to meet your expectations, you can return your product for a full refund of the purchase price within 45 days of purchase. Please call 1.800.984.5283 for return details.


Product Return Address: GSI Commerce, Attn. Kate Somerville Receiving Department, 10303 Norris Ave, Pacoima, CA 91331