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Kate Somerville Auto Replenishment FAQs

 


What is Kate Somerville Auto Replenishment?

Auto Replenishment is the most convenient way to enjoy your favorite Kate Somerville products. We automatically send your chosen Kate Somerville items based upon a frequency that you set. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your skincare items, and we'll take it from there. With each subscription order, you’ll save 15% and receive a deluxe sample exclusive to the Auto Replenishment program. UltimateKate Rewards member receive Double Points on every Auto Replenishment order, so be sure to sign up for our rewards program here.

You always have complete control over your Auto Replenishment orders, and we send an email reminder 10 days before each order ships, as well as notification when your order is placed. You can change your delivery frequency, next order date, or quantity any time by visiting 'Auto Replenishment' located within the My Account section. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.
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How do I join the Auto Replenishment program?

Joining the program is easy! Creating Auto Replenishment for an item can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto Replenishment option for your desired product, select your preferred shipment frequency, and then check out as normal.
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What will happen after I join the Auto Replenishment program?

After you join the Auto Replenishment service, you will receive an email confirming your subscription. This email will include a link to access 'Auto Replenishment' where you can manage your future orders, Auto Replenishment items and Auto Replenishment account information.

We will place your Auto Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each Auto Replenishment order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Auto Replenishment account, such as item discontinuation, subscription cancellation, or order placement confirmation.
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How do I make changes to my Auto Replenishment orders?

Once you've subscribed, Auto Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'Auto Replenishment' located in the 'My Account' section on KateSomerville.com. Please allow up to 24 hours for modifications or cancellations to be processed.

To change an order date:

  • To change your next order date, please visit the 'My Next Order' tab under 'Auto Replenishment' in the 'My Account' section, click on 'Edit Date' near the next order date, then select a new date for your order. This will change the order date for the entire order.
    • If the Auto Replenishment order contains multiple items, and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the pop-up calendar.
  • To skip a delivery:
    • To skip an Auto Replenishment order, please visit the 'My Next Order' tab under 'Auto Replenishment' in the 'My Account' section. Click on 'Skip Delivery' near the next order date to skip the entire order.
  • To change your shipment frequency:
    • To modify the delivery frequency for an Auto Replenishment item, please visit the 'My Subscriptions' tab under 'Auto Replenishment' in the 'My Account' section. On this tab, the current delivery frequency is displayed next to each Auto Replenishment item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Auto Replenishment item you would like to modify and select your next desired frequency from the pull down menu.
  • To pause Auto Replenishment:
    • To pause Auto Replenishment for an item, please visit the 'My Subscriptions' tab under 'Auto Replenishment' in the 'My Account' section. Simply click the 'edit' link next to the desired item. In the drop down section, click on 'Pause Subscription'. You’ll be prompted to confirm this action and indicate your reason for pausing. Once you’ve chosen 'Cancel Now,' your subscription will be paused and no future orders will be placed. You will also receive an email notification confirming this.
Please allow up to 24 hours for any modifications or cancellations to be processed.
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How do I make changes to my Auto Replenishment account information?

To review or modify your Auto Replenishment account information, visit 'Auto Replenishment' located within the 'My Account' section on our site. You can change the shipping address or payment information for an individual order or at the subscription item level, which is the default option and will affect all future orders. You can also change the email reminder timing or the delivery frequency.
  • To make updates to your personal account information, please select either the 'My Next Order' tab or the 'My Subscriptions' tab.
    • To change your shipping address, please click on 'Edit' located within the Shipping Address box. This address will apply to all subscriptions and future orders unless otherwise noted.
    • To change your billing information, please click on 'Edit' located within the Shipping Address box. This address will apply to all subscriptions and future orders unless otherwise noted.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
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How do I update my method of payment?

To change/update your payment method, visit the 'My Next Order' tab under 'Auto Replenishment' in the 'My Account' section, click on 'Edit’ under the “Payment Method” section. Update your payment method by clicking the dropdown menu for the specific information you wish to update.
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What is the difference between the 'My Next Order' and 'My Subscriptions' tabs?

The ‘My Next Order’ tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto Replenishment if the items have the same order date, shipping address, billing address, and payment information.

The ‘My Subscriptions’ tab displays individual Auto Replenishment items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address, and payment information.
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