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FAQs

Afterpay

What is Afterpay?

Afterpay is a payment method that allows you to buy what you want today and pay for it in four (4) equal installments. Payments are due every two weeks and are interest-free. You can access their website here.

How do I use Afterpay?

Simply choose Afterpay as your payment method at checkout. After selecting 'Place Order' you will be redirected to the Afterpay website. Follow the prompts to sign up for Afterpay, or log in if you are an existing user.

Where can I use Afterpay?

Afterpay is currently only available on KateSomerville.com.

Can I use Afterpay if I am not a US resident?

Afterpay is only available to customers who live and reside in the US.

What are the requirements for using Afterpay?

Customers are eligible for Afterpay if they meet the following criteria:

• A resident of the United States and residing within one of the 50 states or the District of Columbia
• At least 18 years old (19 years old in Alabama)
• Capable of entering into a legally binding contract
• Have a valid and verifiable email address and telephone number
• Provide a valid delivery address in the United States
• Authorized to use the Payment Method provided

How does the Afterpay schedule work?

Afterpay customers are required to pay their first installment at the time of purchase. Three (3) remaining scheduled installments are deducted automatically from the payment method every two weeks. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early. Afterpay will then adjust the amount owed accordingly.

What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within seven days. Late fees will not exceed 25% of the total order. Please see Afterpay’s Payment Purchase Agreement for more information.

When will my items be delivered if I use Afterpay?

Standard shipping times apply for all Afterpay orders. Please refer to our Shipping Policy for more information.

What products are eligible for Afterpay?

All purchases on KateSomerville.com between $35 and $1000 are eligible for Afterpay.

Can I use Afterpay with Auto-Replenishment?

Currently, Afterpay cannot be combined with Auto-Replenishment. If you have an Auto-Replenishment item in your bag, the Afterpay payment option will be disabled.

How do I return or exchange an item purchased with Afterpay?

Please refer to our Return Policy, or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

Where can I find out more about Afterpay?

Visit the Afterpay Website for a comprehensive list of FAQs. You can also view Afterpay’s Privacy Policy. If you have a question about your Afterpay account or order, please contact Afterpay’s Customer Support at 855-289-6014, or use their Contact Form.

Auto-Replenishment Program

How do I join Auto-Replenishment?

Joining Auto-Replenishment is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal.

What will happen after I join Auto-Replenishment?

After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access the 'My Auto-Replenishment' section in your account where you can manage your future orders, Auto-Replenishment items and Auto-Replenishment account information.

We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

How do I make changes to my Auto-Replenishment order?

Once you've joined, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the 'My Auto-Replenishment' section in your account.

Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:
• To change your next order date, please visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Change Date' button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.
• If an Auto-Replenishment order contains multiple items and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the 'Edit' link to the right of the subscription details and click the 'Change Order Date' button.

Change shipment frequency:
• To modify the delivery frequency for a subscription item, please visit the 'My Subscriptions' tab within 'My Auto-Replenishment.' On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

Cancel subscription:
• To cancel a subscription item, please visit the 'My Subscriptions' tab and simply click the 'Edit' link to the right of the subscription details and click the 'Pause Auto-Replenishment' button. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason and clicked the 'Pause Auto-Replenishment' button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.

Skip a delivery:
• To skip a subscription order, visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.

How do I make changes to my Auto-Replenishment account information?

To review or modify your Auto-Replenishment account information, visit 'My Auto-Replenishment' located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.

To change your shipping address for an order, please visit the 'My Next Order' tab and click the 'Edit' link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the 'My Subscriptions' tab, click the 'Edit' link to the right of the subscription details and then click the 'Change Address' button.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

What is the difference between the 'My Next Order' and 'My Subscriptions' tabs?

The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto-Replenishment if the items have the same order date, shipping address, billing address, and payment information.

The 'My Subscriptions' tab displays individual subscription items and all associated details for each individual subscription including next order date, quantity, delivery frequency and shipping address.

How do I view my future deliveries?

You can view your future orders in the 'My Next Order' tab in the 'My Auto-Replenishment' section of your account. Your very next scheduled order will be displayed. To see additional deliveries, click on the down arrow next to the next scheduled order date below 'View Upcoming Orders.'

How do I make changes to my Auto-Replenishment account information?

Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit the 'My Subscriptions' tab in the 'My Auto-Replenishment' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Can I add items to my next order with an existing subscription?

Yes! To do so, you must be logged into your account. Visit the item's page you wish to add to your order, and find the 'Add To My Auto-Replenishment Order' button. When you click this button, you will have the option to add the item as one time only or as a subscription. You can also find these instructions in the 'My Next Order' tab in the 'My Auto-Replenishment' section of your account.

What types of payment are accepted?

All Auto-Replenishment subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.

What is Quick Buy / 1-Click Checkout?

Quick Buy is an easy way for you to purchase through KateSomerville.com. It allows you to to save time and immediately order your favorite products by skipping the checkout process. We use your default payment information to process the order. When a purchase is made, a confirmation pop up will appear that shows which address and payment info is used.

UltimateKate Rewards Program

What is UltimateKate Rewards?

UltimateKate Rewards is the loyalty program for KateSomerville.com. This program allows you to earn points for purchasing online, reviewing products and much more. The points can be redeemed for rewards.

Who is eligible to join?

All KateSomerville.com customers may enroll in the loyalty program.

What does it cost?

Good news, enrollment is completely free!

How do I enroll?

Enrollment can be done by visiting http://www.KateSomerville.com/Rewards

How do I earn points?

There are lots of ways to earn points with Kate Somerville Rewards. Aside from product purchase, you can also earn points by writing product reviews and enrolling in auto replenishment. See below for all the ways you can earn points!

Number of Points
For each dollar spent 1 point
Auto-Replenishment (each dollar spent) 2 points
Write a product review 50 points
Is there a limit to the number of points I can earn?

Yes, there are certain limitations on the number of points you can earn in a given period. See below for more details.

Number of Points
For each dollar spent no limit
Auto-Replenishment (each dollar spent) no limit
Write a product review 250 points per month

 

Why do I not see all of my points?

When you first earn points for certain activities, they will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your Kate Somerville Rewards account dashboard. Log in to your Kate Somerville account, go to My Rewards, then click on Activity to view your approved and pending points.

Pending Period
For each dollar spent 30 days
Auto Replenishment orders 30 days
Write a product review 30 days

 

Do my points expire?

UltimateKate Rewards Points expire 365 days after the date they were earned. You will receive an email notification at the beginning of the month informing you which of your points will expire.

What can I redeem my points for?

You can redeem points for a variety of rewards. Visit the "Rewards" tab on the member page for a current list of program rewards.

    reward
300 points     Complimentary Cleanser of Choice: Valid with your next purchase. Limit one free cleanser per order
400 points     $10 Reward: Valid towards your next purchase of $10 or more
800 points     $25 Reward: Valid towards your next purchase of $25 or more
1250 points     $50 Reward: Valid towards your next purchase of $50 or more
What is UltimateKate Premier?

UltimateKate Premier status is earned when you spend $700-1,499 per year. As a Premier member, you'll receive the following benefits:

• Free Expedited Shipping*
• 2 points per dollar
• 4 points per dollar for Auto Replenishment orders
• 4 points per dollar during Double Point Events
• Exclusive Travel-Size Birthday Gift during your birth month

*Unfortunately, expedited shipping is not available for orders containing any DermalQuench product, EradiKate Acne Treatment or any kits which may contain these items. Expedited Shipping is not applicable for shipments outside the US.

 

What is UltimateKate Premier Plus?

UltimateKate Premier Plus status is earned when you spend $1,500 or more per year. As a Premier Plus member, you'll receive these benefits:

• Free Expedited Shipping*
• 2 points per dollar
• 4 points per dollar for Auto Replenishment orders
• 4 points per dollar during Double Point Events
• Exclusive Full Size Birthday Gift during your birth month
• Skin Health Experts Concierge Service
• Exclusive first access to new products 

*Unfortunately, expedited shipping is not available for orders containing DermalQuench Liquid Lift, EradiKate Acne Treatment or any kits which may contain these items. Expedited Shipping is not applicable for shipments outside the US.

How can I view my points balance?

To view your balance and activity, log in to your account on KateSomerville.com. To log in, click on 'My Account' and enter your information. Once you are logged in, click on the 'Activity' within the 'My Rewards' page. You will find a detailed list of all program activity, and the points you have accrued for each action. 

How do I redeem points?

To redeem your points for rewards, login to your account and shop KateSomerville.com. When you are ready to checkout, proceed to “My Bag”. If you qualify for a reward, you may select a reward to redeem on the Rewards tab. Upon clicking “Apply” you will then see your reward savings subtracted from your subtotal. Proceed and click “Checkout” to redeem your reward and complete your purchase. To redeem your Free Cleanser, select this reward in “My Bag” and click “Apply”. You will then be prompted to choose 1 of 3 cleansers. Proceed and click “Checkout” to complete your purchase. You may only redeem one free cleanser per order.

Is there a place where I can report a problem or make a suggestion?

Please contact our Customer Service department with any questions. They can be reached Monday – Friday, 9am-5:30pm PST by telephone at 1-800-984-KATE (5283) or by emailing Rewards@KateSomerville.com.

Do my purchases of products and services at Kate Somerville Skin Health Experts Clinic count toward the program?

At this time, UltimateKate Rewards is an exclusive program of KateSomerville.com. Unfortunately, purchases of products and services at Kate Somerville Skin Health Experts Clinic do not count toward points earning activities.