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Ultimate Kate Rewards FAQs

What is Ultimate Kate Rewards?

UltimateKate Rewards is the loyalty program for katesomerville.com. This program allows you to earn points for purchasing online, reviewing products and much more. The points can be redeemed for rewards. 

Who is eligible to join?

All KateSomerville.com customers may enroll in the loyalty program.

What does it cost?

Enrollment is free.

How do I enroll?

To enroll, visit our Rewards Page and click "SIGN-UP NOW.” You may also enroll during checkout.

How do I earn points?

You can earn points a number of ways! Receive 1 point for every dollar you spend on katesomerville.com (excluding any taxes or shipping charges), plus:
For each dollar spent1 point
Auto Replenishment orders (for each dollar spent)2 points
Write a product review50 points
Share a product via email5 points
Refer a friend that purchases50 points

Is there a limit to the number of points I can earn?

Yes, there are some limitations on the number of points you can earn per month or quarter:

 How often/how many points:
For each dollar spentNo limit
Auto Replenishment ordersNo limit
Write a product review250 points per month
Share a product via email25 points per month
Refer a friend that purchasesNo limit

Why do I not see all of my points?

When you earn points for certain activities, the points will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your katesomerville.com account dashboard. Log in to your katesomerville.com account, go to My Rewards, and click on Activity. There you can view your approved and pending points.

 Point availability/pending period:
For each dollar spent30 days
Auto Replenishment orders30 days
Write a product reviewImmediately
Share a product via email7 days
Refer a friend that purchases30 days

Do my points expire?

UltimateKate Rewards Points expire 365 days after the date they were earned.  You will receive an email notification at the beginning of the month informing you which of your points will expire.

What can I redeem my points for?

You can redeem points for a variety of rewards. Visit the "Rewards" tab on the member page for a current list of program rewards.

Your points are redeemable for the following:

300 pointsComplimentary Cleanser of Choice
Valid with your next purchase. Limit one free cleanser per order
400 points$10 Reward
Valid towards your next purchase of $10 or more
800 points$25 Reward
Valid towards your next purchase of $25 or more
1250 points$50 Reward
Valid towards your next purchase of $50 or more

What is UltimateKate Premier?

UltimateKate Premier status is earned when you spend $700-1,499 per year. As a Premier member, you'll receive the following benefits:

Premier Status

• Free Expedited Shipping*
• 2 points per dollar
• 4 points per dollar for Auto Replenishment orders
• 4 points per dollar during Double Point Events
• Exclusive Travel-Size Birthday Gift during your birth month

*Unfortunately, expedited shipping is not available for orders containing any DermalQuench product, EradiKate Acne Treatment or any kits which may contain these items. Expedited Shipping is not applicable for shipments outside the US.

 

What is UltimateKate Premier Plus?

UltimateKate Premier Plus status is earned when you spend $1,500 or more per year. As a Premier Plus member, you'll receive these benefits:

Premier Plus Status

• Free Expedited Shipping*
• 2 points per dollar
• 4 points per dollar for Auto Replenishment orders
• 4 points per dollar during Double Point Events
• Exclusive Full Size Birthday Gift during your birth month
• Skin Health Experts Concierge Service
• Exclusive first access to new products 

*Unfortunately, expedited shipping is not available for orders containing DermalQuench Liquid Lift, EradiKate Acne Treatment or any kits which may contain these items. Expedited Shipping is not applicable for shipments outside the US.

How can I view my points balance?

To view your balance and activity, log in to your account on katesomerville.com. To log in, click on “My Account” and enter your information. Once you are logged in, click on the “Activity" tab within the “My Rewards” page. You will find a detailed list of all program activity, and the points you have accrued for each action. 

How do I redeem points?

To redeem your points for rewards, login to your account and shop KateSomerville.com.  When you are ready to checkout, proceed to “My Bag”. If you qualify for a reward, you may select a reward to redeem on the Rewards tab. Upon clicking “Apply” you will then see your reward savings subtracted from your subtotal. Proceed and click “Checkout” to redeem your reward and complete your purchase. To redeem your Free Cleanser, select this reward in “My Bag” and click “Apply”. You will then be prompted to choose 1 of 3 cleansers. Proceed and click “Checkout” to complete your purchase. You may only redeem one free cleanser per order.

Is there a place where I can report a problem or make a suggestion?

Please contact our Customer Service department with any questions. They can be reached Monday – Friday, 9am-5:30pm PST by telephone at 1-800-984-KATE (5283) or by emailing [email protected] 

Do my purchases of products and services at Kate Somerville Skin Health Experts Clinic count toward the program?

At this time, Ultimate Kate Rewards is an exclusive program of KateSomerville.com. Unfortunately, purchases of products and services at Kate Somerville Skin Health Experts Clinic do not count toward points earning activities.