My Account
If you haven't received your Password Reset Email we advise you try creating a new account. Don't worry your UltimateKate Rewards will still be carried over to your new account.
Yes. please remove the items from your cart and clear your shopping bag, log out and re-log back into your account.
Afterpay
Afterpay is a payment method that allows you to buy what you want today and pay for it in four (4) equal installments. Payments are due every two weeks and are interest-free. You can access their website here
Simply choose Afterpay as your payment method at checkout. After selecting 'Place Order' you will be redirected to the Afterpay website. Follow the prompts to sign up for Afterpay, or log in if you are an existing user.
Afterpay is currently only available on KateSomerville.com.
Afterpay is only available to customers who live and reside in the US.
Afterpay customers are required to pay their first installment at the time of purchase. Three (3) remaining scheduled installments are deducted automatically from the payment method every two weeks. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early. Afterpay will then adjust the amount owed accordingly.
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within seven days. Late fees will not exceed 25% of the total order. Please see Afterpay’s Payment Purchase Agreement for more information.
Standard shipping times apply for all Afterpay orders. Please refer to our Shipping Policy for more information.
All purchases on KateSomerville.com between $35 and $1000 are eligible for Afterpay.
Currently, Afterpay cannot be combined with Auto-Replenishment. If you have an Auto-Replenishment item in your bag, the Afterpay payment option will be disabled.
Please refer to our Return Policy, or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.
Visit the Afterpay Website for a comprehensive list of FAQs. You can also view Afterpay’s Privacy Policy. If you have a question about your Afterpay account or order, please contact Afterpay’s Customer Support at 855-289-6014, or use their Contact Form.
Auto-Replenishment
Joining Auto-Replenishment is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal.

After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access the 'My Auto-Replenishment' section in your account where you can manage your future orders, Auto-Replenishment items and Auto-Replenishment account information.

We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

Once you've joined, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the 'My Auto-Replenishment' section in your account.

Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:
• To change your next order date, please visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Change Date' button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.
• If an Auto-Replenishment order contains multiple items and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the 'Edit' link to the right of the subscription details and click the 'Change Order Date' button.

Change shipment frequency:
• To modify the delivery frequency for a subscription item, please visit the 'My Subscriptions' tab within 'My Auto-Replenishment.' On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

Cancel subscription:
• To cancel a subscription item, please visit the 'My Subscriptions' tab and simply click the 'Edit' link to the right of the subscription details and click the 'Pause Auto-Replenishment' button. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason and clicked the 'Pause Auto-Replenishment' button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.

Skip a delivery:
• To skip a subscription order, visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.

To review or modify your Auto-Replenishment account information, visit 'My Auto-Replenishment' located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.

To change your shipping address for an order, please visit the 'My Next Order' tab and click the 'Edit' link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the 'My Subscriptions' tab, click the 'Edit' link to the right of the subscription details and then click the 'Change Address' button.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto-Replenishment if the items have the same order date, shipping address, billing address, and payment information.

The 'My Subscriptions' tab displays individual subscription items and all associated details for each individual subscription including next order date, quantity, delivery frequency and shipping address.

You can view your future orders in the 'My Next Order' tab in the 'My Auto-Replenishment' section of your account. Your very next scheduled order will be displayed. To see additional deliveries, click on the down arrow next to the next scheduled order date below 'View Upcoming Orders.

Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit the 'My Subscriptions' tab in the 'My Auto-Replenishment' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Yes! To do so, you must be logged into your account. Visit the item's page you wish to add to your order, and find the 'Add To My Auto-Replenishment Order' button. When you click this button, you will have the option to add the item as one time only or as a subscription. You can also find these instructions in the 'My Next Order' tab in the 'My Auto-Replenishment' section of your account.
All Auto-Replenishment subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.
Quick Buy is an easy way for you to purchase through KateSomerville.com. It allows you to to save time and immediately order your favorite products by skipping the checkout process. We use your default payment information to process the order. When a purchase is made, a confirmation pop up will appear that shows which address and payment info is used.
Auto-Replenishment

Kate’s Ultimate Rewards is the loyalty program exclusively for KateSomerville.com shoppers. This program allows you to earn points for every online purchase, when you review products, and much more. These points can be redeemed for dollars off your online purchase, starting at 100 points, which equals $10 to shop with.

Kate’s Ultimate Rewards is a tier-based program that allows you to earn more points the more you spend within a 365-day period. You start as a Premier member, and can move up to Elite status, and eventually achieve Icon status where you enjoy the most perks and privileges.

All KateSomerville.com customers can enroll in Kate’s Ultimate Rewards for free.
Enrollment is completely free! Signing up takes just a few minutes.
You can enroll in a snap by visiting http://www.KateSomerville.com/Rewards
You can earn points in a variety of ways, including:
  • Points on every product purchase
  • Exclusive Double Points shopping events
  • Double points when you order using Auto-Replenishment
  • Birthday points
  • Bonus points when you enter a new rewards tier
The number of points depends on the membership tier you’re in. View all member levels and points opportunities here
While there is no limit on the points you earn based on your purchases or when using Auto-Replenishment, there are other monthly limitations on the number of points you can earn. Specifically, you can only earn up to 90 points / month for writing/sharing product reviews. You should see points added to your account instantly.
Kate’s Ultimate Rewards points remain in your account for 365 days from the date they were earned. After that time, they expire and disappear from your account.
You redeem your points for dollars off your purchase, starting at 100 points, which equals $10 to spend. Visit our Kate’s Ultimate Rewards program page here to learn more.

You achieve Elite status in Kate’s Ultimate Rewards program when you earn between 400-599 points within the same 365-day calendar year.

As an Elite member, you start earning more points and perks, including:
  • A $10 bonus reward for achieving Elite status
  • 1.25 points earned on every purchase
  • 125 birthday points
  • 2.5x points earned during Double Points events
FREE Priority shipping*

*Unfortunately, Priority shipping is not available for orders containing DermalQuench Liquid Lift®, EradiKate® Acne Treatment, UncompliKated SPF or any kits which may contain these items. Priority shipping is not applicable for shipments outside the US.

You achieve Icon status in Kate’s Ultimate Rewards program when you earn 600+ points within the same 365-day calendar year.

As an Icon member, you start earning our highest level of points and perks, including:
  • A $20 bonus reward for achieving Icon status
  • 1.5 points earned on every purchase
  • 150 birthday points
  • 3x points earned during Double Points events
  • FREE 2-day shipping*

*Unfortunately, 2-day shipping is not available for orders containing DermalQuench Liquid Lift®, EradiKate® Acne Treatment, UncompliKated SPF or any kits which may contain these items. Priority shipping is not applicable for shipments outside the US.

To view your Kate’s Ultimate Rewards balance and activity at any time, simply log into your account here. You’ll be taken to your account dashboard. Click on “Check Reward Points” to see your points balance. You can also click the “Rewards History” button for a detailed list program activity and accrued points.
To redeem your points for dollars off your next purchase, log in to your account and shop KateSomerville.com. If you qualify to redeem your points for dollars off your purchase, you’ll be able to choose your reward on the cart page summary. You will then see your savings subtracted from your estimated total. Proceed and click “Checkout” to complete your purchase.
Yes. Our Customer Care team is here to help and can be reached Monday – Friday, 9am-5pm PST by Live Chat (select the orange CHAT button on the bottom right of our website), or by emailing Customercare@KateSomerville.com.
At this time, Kate’s Ultimate Rewards is an exclusive program of KateSomerville.com, so any product or service purchases at our Skin Health Experts Clinics do not apply to the Kate’s Ultimate Rewards program.
We have converted any previously accumulated program points to points of equivalent monetary value in the new tier system. While you may see fewer points, they are worth the same or comparable amount in the new program. For example, if you had 400 points in the previous points system, you now have 100 points. Both are worth $10 off your next purchase.
You may apply up to 400 points in rewards towards per order. If you have more than 400 points worth of rewards, you can redeem the remaining rewards on a future order. For example, if you have 500 points in rewards, you can use 400 points on an order, and 100 points on a future order.
HOLIDAY CALENDAR

2020 HOLIDAY CALENDAR

Our corporate office will be closed on the holidays listed below. For all customer care inquiries, we will get back to you upon our return.

New Year’s Day      Friday, January 1, 2021
Martin Luther King Day      Monday, January 18, 2021
Memorial Day      Monday, May 31, 2021
Juneteenth      Friday, June 18, 2021
Independence Day      Monday, July 5, 2021
Labor Day      Monday, September 6, 2021
Day before Thanksgiving Day      Early closure at 2pm
Thanksgiving Day      Thursday, November 25, 2021
Day After Thanksgiving      Friday, November 26, 2021
Christmas Eve      Friday, December 24, 2021
Christmas      Saturday, December 25, 2021
New Year’s Eve      Friday, December 31, 2021
Orders
Unfortunately, once an order has been finalized and placed, we cannot modify or make any changes.
Returns
Unfortunately, we do not offer any exchanges for our skincare products. We only accept returns purchased directly form our website. Please see our return policy here.
Shipping
We recommend taking a detailed search of your home and surrounding areas as some couriers may leave a package hidden from plain sight to help prevent theft. Contact your neighbors in case the package was left with them for security.
 
All shipments are packed with great care. Any damages or shortages (including latent damages), lost or stolen packages must be reported by the customer to Kate Somerville Customer Care within 48 hours of delivery date.
Product Information
We suggest that you use Retinol during your PM routine. We recommend using Retinol based on your age and alternating your usage. 2 times a week in your twenties, 3 times a week in your thirties and so on per decade. If you experience sensitivity, reduce frequency.
We do not disclose the percentage of Retinol in our products due to formulation confidentiality. All products have been formulated to provide the maximum effectiveness of the ingredients included while working for most skin types.
Our products do contain plant-based ingredients but are a blend of naturally and synthetically derived ingredients.
Due to our manufacturing process we are unable to confirm that any of our products are gluten-free.
We are certified Cruelty Free by PETA.