After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access the 'My Auto-Replenishment' section in your account where you can manage your future orders, Auto-Replenishment items and Auto-Replenishment account information.
We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.
Once you've joined, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the 'My Auto-Replenishment' section in your account.
Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date:
• To change your next order date, please visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Change Date' button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.
• If an Auto-Replenishment order contains multiple items and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the 'Edit' link to the right of the subscription details and click the 'Change Order Date' button.
Change shipment frequency:
• To modify the delivery frequency for a subscription item, please visit the 'My Subscriptions' tab within 'My Auto-Replenishment.' On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.
• To cancel a subscription item, please visit the 'My Subscriptions' tab and simply click the 'Edit' link to the right of the subscription details and click the 'Pause Auto-Replenishment' button. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason and clicked the 'Pause Auto-Replenishment' button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.
Skip a delivery:
• To skip a subscription order, visit the 'My Next Order' tab within 'My Auto-Replenishment' and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.
To review or modify your Auto-Replenishment account information, visit 'My Auto-Replenishment' located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.
To change your shipping address for an order, please visit the 'My Next Order' tab and click the 'Edit' link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the 'My Subscriptions' tab, click the 'Edit' link to the right of the subscription details and then click the 'Change Address' button.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto-Replenishment if the items have the same order date, shipping address, billing address, and payment information.
The 'My Subscriptions' tab displays individual subscription items and all associated details for each individual subscription including next order date, quantity, delivery frequency and shipping address.
Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit the 'My Subscriptions' tab in the 'My Auto-Replenishment' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Kate’s Ultimate Rewards is the loyalty program exclusively for KateSomerville.com shoppers. This program allows you to earn points for every online purchase, when you review products, and much more. These points can be redeemed for dollars off your online purchase, starting at 100 points, which equals $10 to shop with.
Kate’s Ultimate Rewards is a tier-based program that allows you to earn more points the more you spend within a 365-day period. You start as a Premier member, and can move up to Elite status, and eventually achieve Icon status where you enjoy the most perks and privileges.
- Points on every product purchase
- Exclusive Double Points shopping events
- Double points when you order using Auto-Replenishment
- Birthday points
- Bonus points when you enter a new rewards tier
You achieve Elite status in Kate’s Ultimate Rewards program when you earn between 400-599 points within the same 365-day calendar year.As an Elite member, you start earning more points and perks, including:
- A $10 bonus reward for achieving Elite status
- 1.25 points earned on every purchase
- 125 birthday points
- 2.5x points earned during Double Points events
*Unfortunately, Priority shipping is not available for orders containing DermalQuench Liquid Lift®, EradiKate® Acne Treatment, UncompliKated SPF or any kits which may contain these items. Priority shipping is not applicable for shipments outside the US.
You achieve Icon status in Kate’s Ultimate Rewards program when you earn 600+ points within the same 365-day calendar year.As an Icon member, you start earning our highest level of points and perks, including:
- A $20 bonus reward for achieving Icon status
- 1.5 points earned on every purchase
- 150 birthday points
- 3x points earned during Double Points events
- FREE 2-day shipping*
*Unfortunately, 2-day shipping is not available for orders containing DermalQuench Liquid Lift®, EradiKate® Acne Treatment, UncompliKated SPF or any kits which may contain these items. Priority shipping is not applicable for shipments outside the US.
2020 HOLIDAY CALENDAR
Our corporate office will be closed on the holidays listed below. For all customer care inquiries, we will get back to you upon our return.
|New Year’s Day||Friday, January 1, 2021|
|Martin Luther King Day||Monday, January 18, 2021|
|Memorial Day||Monday, May 31, 2021|
|Juneteenth||Friday, June 18, 2021|
|Independence Day||Monday, July 5, 2021|
|Labor Day||Monday, September 6, 2021|
|Day before Thanksgiving Day||Early closure at 2pm|
|Thanksgiving Day||Thursday, November 25, 2021|
|Day After Thanksgiving||Friday, November 26, 2021|
|Christmas Eve||Friday, December 24, 2021|
|Christmas||Saturday, December 25, 2021|
|New Year’s Eve||Friday, December 31, 2021|